What happens to my demo after 30 days?
If you buy a plan, your demo becomes your live company and nothing is lost. If you don't, we email you 7 days and 1 day before the end, then close the demo. You can start a fresh demo with the same email afterwards.
Can I start on Starter and upgrade later?
Yes. Upgrading switches on the new menus the same day and you pay the difference for the rest of the month. Your customers, quotes and orders stay exactly where they are. Moving up to Service or Operations also moves your company onto its own database, which we do overnight without any action from you.
Why is Client Portal only available from Service?
The portal shows your customers their own machines: service history, work-order photos, warranty and upcoming maintenance. That information lives in the Service plan, so the portal needs it underneath.
How is storage counted?
Every file is counted once: work-order photos, signed documents, catalogues and attachments. Photos are compressed when uploaded. Photos older than two years are kept as compressed copies of about 100 KB, which keeps the full history viewable while using a fraction of the space. You can see usage per module in Settings.
Is HeyOne available in my language?
HeyOne works in English and Vietnamese today. If your team works in another language, we add it for your company at no extra cost: menus, forms, printed quotes and emails. On Service and above, a new language is ready within 2 weeks of signing and your demo runs in English until then. On Starter, it is added once it is available. Each person can choose their own language, while prices and dates follow your company's country.
What does AI Connect do?
It lets ChatGPT or Claude read your HeyOne data with each user's own permissions. Ask "which quotes are waiting on approval" or "show the service history for this machine" from the AI app you already use. It reads only; creating and approving documents stays inside HeyOne. AI Connect is included from Service and costs $19 a month on Starter. You keep paying your own ChatGPT or Claude plan.
Do you offer a plan for large groups?
Enterprise is built for groups with several companies, hundreds of users or strict IT rules. You get a dedicated environment in the region you choose, single sign-on and an uptime commitment written into your contract, and a named contact. Pricing depends on users and storage, starting at $1,490 a month.